Policies

Please review our policies before your appointment.

Every Client will be asked to read and sign Amber’s Dapper Dogs’ Policy Agreement prior to any grooming services being performed.

Client hereby entrusts pet(s) to Amber’s Dapper Dogs for the purpose of grooming services.

PAYMENT INFO
Payment is due at time of service.
Amber’s Dapper Dogs accepts cash, check or card. Checks returned NSF will incur a fee of $45, plus any fee my bank may charge. No further service will be provided until fee is paid.

CANCELLATION POLICY/NO SHOW/TRIP FEE
On rare occasions, Amber’s Dapper Dogs may need to cancel your appointment due to weather, illness, equipment issues, etc. Every effort will be made to contact Client in advance to reschedule.  If Client cannot keep their appointment, please contact us AT LEAST 24 hours in advance. Failure to call 24 hours before your appointment or failure to have your pet available at the scheduled time WILL result in a charge of $50, which must be paid within 7 business
days.

All scheduled multiple pet clients, who may decide not to groom one of their pets at the last moment, WILL be responsible for part OR all of that pets grooming charge. Amber’s Dapper Dogs will make a courtesy text or phone call one-business day ahead to confirm and remind you of your appointment, however, ultimately it is Clients responsibility to keep track of their scheduled appointments..

If you are a first time Client and you are a no show when groomer arrives for your scheduled appointment, Amber’s Dapper Dogs will not schedule any future appointments.

MATTED OR NEGLECTED COAT
Excessive de-matting is a painful, time-consuming and costly procedure that causes extreme discomfort and can aggravate, or cause skin problems. Client is aware that neglect of the pet’s coat can be cause for problems after grooming such as clipper/brush irritation.

If Client’s pet does not remain still accidents can happen such as, cuts, nicks, etc. from clippers or scissors. However, it is at Amber’s Dapper Dogs’ discretion to determine if it is safe for the pet to be de-matted, if not, a “shave-down “of the pet’s coat will be completed. Shaving your pet may dramatically change your pet’s appearance and the hair will be very close to the skin. This may expose pre-existing skin conditions. Client’s pet will receive a shave down and start over (there may be an additional fee for the shave down.) Closely shaved pets are also prone to sunburn and should be kept out of the sun until the hair grows sufficiently to protect the skin.

In some cases, pets may also exhibit brief behavioral changes. In certain breeds and coat types, the coat may not grow back the same. Removing a heavily matted coat includes the risk of nicks, cuts and/or abrasions due to moles, warts or skin folds trapped in the mats. Heavy matting can also trap moisture near the pet’s skin which can cause mold, fungus, bacteria or skin irritations that exist prior to the grooming process. The after-effects of mat removal procedures may include itchiness, skin redness, self-inflicted irritations or abrasions, or failure of hair to re-grow. Client is responsible for the condition of their pet’s coat and will not hold Amber’s Dapper Dogs responsible in the event of adverse effects of mat removal.

CURRENT VACCINATIONS/VETERINARY INFORMATION
Your pet’s safety is first at Amber’s Dapper Dogs. We require a current rabies vaccination expiration date before any grooming services will be performed. Proof of Rabies Vaccination shall be provided to Amber’s Dapper Dogs upon request as well as current Veterinarian information.

SAFETY/DOG BEHAVIOR
Client must inform us prior to grooming if your pet has bitten someone or has aggressive tendencies. Amber’s Dapper Dogs will not accept any aggressive dog. If false accusations about the pets’ behavior were made when asked during booking of an appointment, we will discontinue services and Client will still be responsible for the full grooming charge. Client will be liable for any bites or any property damage caused by their pet(s). For Groomer’s safety as well as your pets, Amber’s Dapper Dogs has the right to refuse service in the event of a pet that cannot be handled safely. FOR OVERLY AGGRESSIVE OR OVERLY STRESSED PETS, AMBER’S DAPPER DOGS WILL NOT BE ABLE TO MAINTAIN YOU AS A CLIENT.

SENIOR PETS AND PETS WITH HEALTH ISSUES
Grooming procedures sometimes can be stressful, especially for a senior pet or a pet with health problems. Because senior pets and pets with health problems have a greater chance of injury, these pets will be groomed for cleanliness and comfort, in styles that will not add to their stress. Amber’s Dapper Dogs will not be responsible for accident or injury to an elderly or health-compromised pet during their grooming.

FLEA/TICK INFESTATION/SALON SANITATION
Flea and tick infestation will NOT be tolerated. Client is responsible for keeping their pet(s) flea and tick free. If a flea or tick is found on your pet, Amber’s Dapper Dogs will administer a flea and tick shampoo to eradicate the fleas in order to maintain salon sanitation. If Amber’s Dapper Dogs finds an infestation of fleas or ticks on a pet, an additional $50 de-bug cleaning fee will be added in addition to the groom fee for this service. There may be side effects, including, but not limited to allergic reactions, which may result from the manufacturer-recommended usage of said products, which Client agrees that Amber’s Dapper Dogs will not be held responsible for. Additionally, Client is also aware that any such treatments are not guaranteed to be one hundred (100%) effective.

PRE-EXISTING CONDITIONS
Occasionally, grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after grooming and may require immediate medical attention. In the best interest of your pet, Client designates Amber’s Dapper Dogs, as agent and understands that if Amber’s Dapper Dogs is unable to contact Client first, then Amber’s Dapper Dogs, in its sole discretion, may engage the services of a veterinarian at Clients expense.

PICTURES
Client consents that Amber’s Dapper Dogs may take pictures of your pet, before and after grooming, and utilize the same for their website, social media for any and all and/or advertising purposes at Amber’s Dapper Dogs discretion. Client affirms they are the rightful legal owner, or care giver to the pet for which services are rendered. I, the undersigned, understand and agree to the above terms for the grooming and maintenance of my pet(s). In consideration of the grooming services, I agree to hold Amber’s Dapper Dogs harmless from any and all damage, loss, or claims to pet, personal or real property. I acknowledge that the interpretation of this provision is to be read in the broadest sense possible and encompasses any real or perceived negligence and all acts performed reasonable within the scope of service by Amber’s Dapper Dogs, its agents, its employees or representatives. The terms, special services or handling shall include but are not limited to emergency veterinarian services in the event I am not available.